December 4, 2025
Protecting your information is our priority. This Privacy Policy (“Policy”) describes how Pandia Pharmacy (“Pandia Pharmacy,” “we,” “our,” or “us”) collects and uses information via its website, mobile applications, forums, blogs, platform, and other online or offline offerings (together with any and all future online and offline offerings operated by or on behalf of Pandia Pharmacy, “Services”). In this Policy, “you” and “your” refer to individuals that visit or use Pandia Pharmacy Services.
Pandia Pharmacy is a licensed pharmacy and offers pharmacy delivery services. By using Pandia Pharmacy’s Services, you consent to the data practices described in this statement.
Scope of This Notice
This Privacy Policy applies to your use of our Services. Capitalized terms used in this Privacy Policy and not otherwise defined shall have the meanings provided for those terms in the Pandia Pharmacy Terms & Conditions, which are incorporated into this Notice by reference.
Collection of Personal Information
Information You Provide
“Personal Information” means information that relates to an identified or identifiable individual. We may collect Personal Information from you (such as your name, date of birth, email address, credit card information, phone number, and delivery address) when you register for an account, sign up for an event or newsletter, or communicate with us, such as by email or SMS.
To provide prescription delivery services, you will need to provide certain medical information, including your physician’s name and address, prescription information, insurance information, and in some cases, your medical history (collectively, your “Personal Information”).
Information We Collect Automatically
We may automatically collect information about your computer or mobile device, including IP address, device identifier, browser type, domain names, access times, referring website addresses, and information about your activity on Pandia Pharmacy’s Services. This information is used for operation of the Services, maintaining quality, and general statistics regarding usage.
Use of Artificial Intelligence in Operations
We use Artificial Intelligence (AI) and machine learning tools in certain administrative, operational, and customer support processes (e.g., scheduling, claims processing, digital triage) to improve efficiency and accuracy. These tools may assist with organizing information or identifying patterns but are not used to make decisions that affect patient care or service outcomes without human involvement. All AI-assisted activities include privacy safeguards and undergo review to ensure accuracy and fairness.
Chat Boxes
When you interact with our Chat, Pandia Pharmacy may record and use your communications to assist you and improve our products and services. If you do not consent, please do not use the Chat feature.
Cookies and Other Technologies
Pandia Pharmacy Services may use cookies, pixel tags, local storage, and similar technologies (“Technologies”) to collect information. These allow us to recognize you across devices and support site functionality, analytics, and advertising.
Operationally Necessary
We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our Services. This includes technologies that allow you access to our Services; that are required to identify irregular site behavior, prevent fraudulent activity and improve security; or that allow you to make use of our functions such as saved search or similar functions.
Performance Related
We may use cookies, web beacons, or other similar technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use our Services, determine if you have interacted with our Services, determine whether you have viewed an item or link, or to improve our Services.
Functionality Related.
We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our Services.
Advertising or Targeting Related.
We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our Services or on third-party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.If you would like to opt out of the Technologies we employ on our Services you may do so by blocking, deleting, or disabling them as your browser or device permits. Note that if you opt out of operationally necessary Technologies, the Services may not perform properly.
How Personal Information May Be Used
To Provide Services or Information Requested
Pandia Pharmacy collects and uses Personal Information to operate its Services and deliver information and Services you request, including fulfilling prescriptions and delivering them. Information we maintain is subject to our Notice of Privacy Practices.
Administrative Purposes
We may use Personal Information to measure interest in Services, develop new Services, ensure quality control, verify identity, prevent fraud, and enforce our Terms & Conditions.
Marketing Pandia Pharmacy Services
We may use Personal Information to provide you with information about offers, products, or Services that may interest you. You may opt out as described below.
Anonymous & Aggregated Information
We may use Personal Information to create anonymized or aggregated information for permissible purposes, including research, analytics, and improving services.
How Personal Information May Be Shared
Accounts with Multiple Users
Information may be shared with other users connected to the same account.
Coupons, Vouchers, Discounts
At your request, Pandia Pharmacy may act on your behalf to share data with manufacturers to obtain coupons or voucher discounts.
Service Providers
Service providers may access Personal Information only to perform services on our behalf and are obligated to not disclose that information or use it for any other purposes.
Payment Processors
Pandia Pharmacy uses third-party processors that may collect and transmit financial information as necessary to process payments. By using our Services, you grant Pandia Pharmacy and these payment processors the right, power, and authority to act on your behalf to access and transmit your Personal Information and financial information to and/or from the relevant financial institution.
Legal Requirements
Pandia Pharmacy may disclose Personal Information if required by law or in good faith to:
(a) comply with legal process, (b) protect our rights or property, (c) protect the safety of users or the public.
Merger or Business Transfer
Information may be transferred in connection with a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, or other situation where user information would be transferred as one of our business assets.
Third-Party Links
Pandia Pharmacy may include links to third-party sites. We encourage reviewing their privacy statements. We are not responsible for their content or privacy practices.
Children Under Thirteen
Pandia Pharmacy does not knowingly collect Personal Information from children under 13. If you believe your child has provided information, please contact us.
International Users
Pandia Pharmacy and its website are based in the United States. By providing information, you consent to transfer and processing in the U.S. or other operational locations.
Data Retention and Deletion
Pandia Pharmacy retains Personal Information as long as needed to provide our Services or as necessary to fulfill the purposes for which the information was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, comply with pharmacy regulations, enforce our agreements, and comply with applicable laws.
Security of Your Personal Information
We employ administrative, physical, and electronic safeguards to protect your information from unauthorized access. However, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. In the event that your Personal Information is compromised as a result of a breach of security, we will notify you, as required by applicable law.
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Communication preferences may be managed within your Pandia Pharmacy account or by following unsubscribe instructions.
Your Rights and Choices
Opt-Out & Unsubscribe
We respect your privacy and want to give you an opportunity to opt out of receiving announcements of certain information. You may opt out of non-required communications by adjusting preferences or contacting us.
Accessing and Deleting Your Personal Information
Requests may be submitted as described below. We may deny requests where legally necessary. To protect your privacy, Pandia Pharmacy will take reasonable steps to verify your identity before granting access or making changes to your Personal Information.
California Residents
The California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), requires businesses that collect Personal Information of California residents to make certain disclosures regarding how they collect, use and disclose such information. The Personal Information we collect from patients is subject to the Health Insurance Portability and Accountability Act (“HIPAA”) and therefore exempt from CCPA and CPRA. For more information on your privacy choices and rights under HIPAA, please refer to our Notice of Privacy Practices. Pandia Pharmacy employees, contractors, and business partners who reside in California should refer to our California Privacy Notice for details on how we collect, use, and disclose Personal Information.
Sale or Sharing of Personal Information
The CCPA provides California residents with the right to opt-out of the “sale” and/or “sharing” of your personal information. We do not sell your personal information to third parties for monetary value. However, some cookies used on our website may be considered a "sale" or “sharing” under the CCPA because of possible disclosures via certain advertising and other cookies. By default, we have set the cookie preferences to not enable such activity or cookies without your acceptance. You can adjust your cookie preferences at any time by visiting the Cookie Settings located in the website footer.
The CCPA provides California residents the right to make the following requests regarding our collection and use of your Personal Information, subject to certain exceptions:
- The right to request a copy of the Personal Information we collected, used, or disclosed for a business purpose during the preceding 12 months;
- The right to request that we disclose Personal Information we collect, use and disclose;
- The right to correct inaccurate Personal Information that we have about you;
- The right to limit the use and disclosure of Sensitive Personal Information collected about you; and
- The right to request deletion of any Personal Information we have collected from you or maintained about you.
We will not discriminate against you for exercising any of your CCPA rights, such as offering you different pricing or products or services, or providing you with a different level or quality of products or services.
To exercise your CCPA rights, you can submit your request either to info@pandiapharmacy.com or by calling (650)437-0561 and leaving a message for our Privacy Officer. To protect your privacy, Pandia Pharmacy will take reasonable steps to verify your identity before reviewing and fulfilling such requests. We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain Personal Information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests.
You may designate an authorized agent to make requests on your behalf to exercise your rights under the CCPA. We will require the authorized agent to provide a signed permission that shows the authorized agent has the authority to submit the request for a California consumer. We may also require the authorized agent to verify his/her own identity and registration to do business in California and we may confirm the agent’s authority with the California consumer about whom the request was made.
Categories of Personal Information We Collect From Website Visitors:
This chart details the categories of Personal Information that we collect and have collected from Website Visitors over the past 12 months:
| Category of Personal Information | Source of Personal Information | Examples of Personal Information We Collect | Categories of Third Parties With Whom We Share This Personal Information: |
| Contact Data | You | First and last nameEmail | Service Providers,Parties You Authorize, Access or Authenticate |
| Device/IP Data | Your Device | IP addressType of device/operating system/browser used to access the Services | Analytics Partners |
| Technologies (defined above) | Web Analytics | Web page interactionsReferring webpage/source through which you accessed the ServicesApproximate geo-locationNon-identifiable request IDsStatistics associated with the interaction between device or browser and the Services | Analytics Partners |
| Other Identifying Information that You Voluntarily Choose to Provide | You | Identifying information in emails or letters you send us | Service ProvidersParties You Authorize, Access or Authenticate |
Categories of Sources of Personal Information
We collect Personal Information about you from the following categories of sources:
- You
- When you provide such information directly to us.
- When you create an account or use our interactive tools and Services.
- When you voluntarily provide information in free-form text boxes through the Services or through responses to surveys or questionnaires.
- When you send us an email or otherwise contact us.
- When you use the Services and such information is collected automatically.
- Technologies (defined above).
- If you download our mobile application or use a location-enabled browser, we may receive information about your location and mobile device, as applicable.
- If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices.
- When you provide such information directly to us.
- Third Parties
- Vendors
- We may use analytics providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.
- Advertising Partners
- We receive information about you from some of our vendors who assist us with marketing or promotional services related to how you interact with our websites, applications, products, Services, advertisements or communications.
- Parties You Authorize, Access or Authenticate
- Third parties, such as wearable devices, such as Apple Health, Google Fit, and Fitbit, that you choose to integrate.
- Vendors
Data Retention
Pandia Pharmacy will not retain Personal Information longer than reasonably necessary or legally required.
California “Shine the Light” Law
The California “Shine the Light” law (Civil Code Section § 1798.83) permits our customers that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. Contact for CCPA requests: info@pandiahealth.com or Phone: (650) 437-0561